Refund & Cancellation Policy
Last updated: 24 September 2026
Plans and billing
PraiseClip is a digital, subscription-based service delivered entirely online — there is no physical product and nothing is shipped (see our Shipping & Delivery Policy).
The Free plan has no cost and no billing. Paid plans (Growth, Business) are billed in advance in Indian Rupees (INR), either monthly or yearly, through Razorpay. Paid plans are recurring subscriptions that renew and charge automatically at the end of each billing cycle until you cancel — see below for how.
Cancelling your subscription
You can cancel anytime from Dashboard → Billing → Cancel plan. Cancelling stops future renewals — your current plan stays active until the end of the billing period you've already paid for, then your workspace moves to the Free plan automatically. Your data (testimonials, settings, wall) is kept; nothing is deleted when you cancel or downgrade.
Refunds
We don't offer refunds or credits for partial billing periods, unused time, or the portion of a cycle remaining after you cancel. When you subscribe or renew, you're paying for that full billing period upfront.
If you were charged in error — a duplicate charge, a charge after you'd already cancelled, or a technical fault on our side — contact us at [email protected] with your account email and payment ID, and we'll investigate and refund it if it was our error.
Approved refunds are initiated within 2 business days of approval and processed by Razorpay back to your original payment method (card, UPI, or netbanking) — Razorpay's own settlement typically takes a further 5–7 business days to reflect, depending on your bank, and is outside our control once initiated.
Failed or lapsed payments
If a renewal payment fails, we don't cut off your plan immediately — you keep your current plan for a short grace period while we retry, and we'll email you to update your payment method. If the payment still hasn't gone through by the end of that window, your workspace moves to the Free plan.
Questions
Email [email protected] for anything billing-related — we typically respond within 2 business days.