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Guides: collecting customer testimonials

How to ask, what to say, and what to do with the answers. Written for cafes, salons, consultants and other local businesses.

• How to collect customer testimonials on WhatsAppHow to ask customers for video and written testimonials on WhatsApp from your own number. No WhatsApp Business API, nothing for customers to install.
• Testimonial request messages you can copy: WhatsApp, SMS and emailCopy-ready messages for asking customers for a testimonial, in English and Hinglish, plus a follow-up and a QR code sign. Replace the brackets and send.
• How to get customers to record a video testimonialWhy customers say no to video testimonials and how to make yes easy: tell them what to say, keep it to 30 seconds, and let them use their own phone.
• Customer testimonials for cafes and restaurantsHow cafes and restaurants can collect real customer testimonials: when to ask, using a QR code on the table or bill, and where to show them.
• Customer testimonials for salons and spasHow salons and spas can ask clients for video and written testimonials: ask right after the service, respect privacy, and let clients choose video or text.
• Customer testimonials for coaches and consultantsHow coaches and consultants can collect testimonials that describe real outcomes in the client's own words, without overclaiming. Includes a message to copy.
• Customer testimonials for local service businessesHow plumbers, electricians, designers and repair shops can collect testimonials: ask on site, send a WhatsApp link, add a QR code to invoices.